Mon - Fri:
8.00am - 6.00pm
All GPs provide daily telephone consultations and lots of queries, results of tests, requests for advice etc can be dealt with in this way. Many people don’t need to come into the surgery to be seen at all; their problem can be dealt with by telephone. This gives their Doctor more time to see those people that need appointments in the surgery.
All our GP consultations, face to face and telephone, are bookable up to four weeks in advance either via our Online Services or you can book over the telephone with our Telephone Triage Administrators. For more urgent problems, we aim for you to be able to see a GP within forty eight hours, although this may not be your own GP.
When you phone to book an appointment, you will be asked by the Telephone Triage Administrators to give a brief description of what your health problem is; you don’t have to give this information if you prefer not to, but if you do it will enable you to be given the most appropriate appointment – please help them by providing any information you can. In accordance with our usual practice, any information you provide will be treated with the strictest confidentiality and all calls will be answered away from the patients’ waiting area.
If your condition can be dealt with by our Clinical Assessment Nurses, then you will be offered an appointment with them if appropriate.
All patients are entitled to have a chaperone present for any consultation, it is preferable if you could request this at the time of booking.
Messages can also be left via your GP’s Secretary. Calls will not routinely be put through to the GP as this interrupts consultations with other patients.
Please note that incoming and outgoing telephone calls may be recorded for training and monitoring purposes.
Telephone Triage Administrators telephone number: 01327 877770
Please be aware that to use our Online Services you will need to collect your login details from the surgery, with proof of identification. For more information please see our Information Page.